Terms and Conditions
The general terms and conditions of ISA Power apply to our online and offline products and services; information on our website, blogs, free e-books, books, workshops, events, training/education, all services and products provided by or from ISA Power. We assume that you agree, understand and read these conditions if you use this website, download an e-book, start coaching with us, enter into a partnership with us, start an individual coaching program or participate in our events/workshops.
Article 1: Applicability
1.1. These General Terms and Conditions apply to all offers and agreements to our customers/clients. Client means any natural or legal person with whom ISA Power, the contractor and it’s website, concludes an agreement to provide information, workshops, training, or coaching irrespective of whether the client himself or a third party participates in the training. The participant can also be the client.
Article 2: Registration
2.1. Enrolment for a course or course is done by signing a registration form provided by the contractor, or confirming it by e-mail, or an agreement on the pre-arranged offer and/or your signature written in the workbook of (B) EAT IT NOW / (B) EAT IT 4 KIDS and/or BOUNCE BACK.
2.2. All information, workshops, courses or personal coaching are held subject to sufficient registrations.
2.3. The contractor reserves the right to change the location; this at the discretion of the contractor.
2.4. Tenders will be processed in order of entry.
Article 3: Cancellation and change
3.1. Cancellation of an assignment must be done in writing (by e-mail) or by registered mail, or over the phone. The date of the postmark of this letter is the decisive factor in the notice date. Client has 2 days - after confirmation and booking/or registration for a coach session/event - to cancel free of charge. The costs for the administrative operations (in case of events, and reserved seats and costs made) amount cost 50 euros (incl VAT).
3.2.A (Cancelling a coach session)
In case a client can not make it to a coach session with his/her coach, the Coach of ISA Power is entitled to send an invoice. A coach session must be canceled at least 24 hours prior to the meeting. In case of cancellation or changes before/outside the 24 hours (prior to the coach session) nothing will be charged. In case of cancellation or changes within 24 hours, 100% of the total costs will be charged.
3.2.B (Cancelling but keeping the start kit)
Eg: if client has started a (B) EAT IT NOW program (or (B) EAT IT 4 KIDS and/or BOUNCE BACK) then the client receives a start kit. This is given away free of charge by ISA Power based on 10 sessions, which is included in the package. The costs of the package can be found here. Should the client unexpectedly want to stop earlier, due to acute admission to Hospital, or any other reasons, costs will be charged for the startkit and the workbook (which can no longer be used). The costs for administrative processing and start-up kit is 150 euros (incl. VAT). This amount needs to be paid in case a client stops before doing the 10 full session included in the package.
3.2.C (Cancelling and returning the start kit)
Eg: if client has started a (B) EAT IT NOW process (or (B) EAT IT 4 KIDS and / or BOUNCE BACK) then the client receives a start kit. This is given away free of charge by ISA Power on the basis of the 10 sessions included in the package. The costs of the package can be found here. Should the client unexpectedly want to stop earlier, due to acute admission and / or other reasons, the client may return the untouched starter kit (which is still neat) completely (also workbook in which may have been written) to ISA Power and only 75.00 euro (incl VAT) administration costs will be charged.
3.3. Cancellation or shifting to another course, information start date of coach session is possible. All in consultation - and is free of charge up to 1 month (30 days) before commencement. In case of cancellation between 30 days, up to 14 days before the start of the start date, 50% of the course / coach session will be charged. In case of cancellation from 14 days before the start date, 100% of the course fee (events / workshops) will be charged.
3.4. Interim cancellation (after the start of the workshop / event) is not possible. Client then owes full payment.
3.5. If the client / participant does not appear, the full 100% course coach fee is due to ISA Power.
3.6. The Contractor reserves the right to make organisational and substantive changes regarding courses or training courses.
Article 4: Payment
4.1. In principle, the client must pay the entire claim within 14 days after the invoice date, in all cases 14 days before the start of the information, lecture, workshop or prior to the start of the (B) EAT IT training / BEAT IT 4 KIDS / BOUNCE BACK / Loose sessions / BOOST Program.
4.2. Client can choose to pay the invoice for the training / coaching / workshop (etc ..) in instalments. These terms are recorded in consultation with ISA Power. Each instalment payment brings extra administration, depending on the number of instalments extra administrative costs will be charged. The most up to date rates can be found here.
4.3. The travel, accommodation and accommodation costs are not included in the participation costs, unless explicitly stated otherwise in the registration conditions of the relevant study program.
4.4. In consultation, payment of the entire claim in instalments is possible. Debit and administration costs will be charged for this, depending on the total costs and the number of instalments. The claim of these partial instalments will be collected by direct debit on the pre-agreed term date. The first term must be met 14 days before the starting date of the course.
4.5. If the payment term is exceeded, the client is in default. In case of late payment, the Client is obliged to reimburse ISA Power reasonably incurred judicial and extrajudicial collection costs.
Article 5: Intellectual property
5.1. The copyright on the brochures, manuals, training materials, course books, exercise cards and other written materials used in the training, hereinafter referred to as "materials", belongs to ISA Power, unless another copyright holder is entitled to the work itself. indicated. Without the explicit written consent of ISA Power neither the Client nor the Participant will publish any data in any form whatsoever from the materials or in any way whatsoever.
5.2. The copyright for quotations, reports, proposals, etc. that arise from the activities of ISA Power is exclusively vested in ISA Power.
Article 6: Execution of the assignment
6.1. If the contractor can not fulfil his obligations due to circumstances that were not known to him at the conclusion of the agreement, the contractor has the right to change the agreement in such a way that execution thereof becomes possible.
6.2. The Contractor has the right to suspend the fulfilment of his obligations if he is temporarily prevented from fulfilling his obligations as a result of changes in the circumstances that could not reasonably be expected at the time of the conclusion of the agreement and which were beyond his control. The Contractor strives to ensure that planned training days continue at all times. In the event of unforeseen circumstances, the contractor will (if possible) take care of a replacement coach, trainer/workshop/event.
Article 7: Liability
7.1. ISA Power is committed to the activities given; training, workshop, lecture and personal coaching or the like, to the best insight and ability to execute: In the agreement, which is signed by the client (the coach of ISA Power) and client / client (you), the goal is to create a make a significant contribution to the knowledge and development of clients and participants, to help them achieve their goals in a successful and happy way.
7.1.1 - Mission & Vision "It is the mission of ISA Power to be an Inspirator, Stimulator and Activator so that the client (you) can unleash an inner force and be happier, more grateful, prouder and more relaxed in life. . By sharing knowledge and providing insights during training, workshops and personal coaching, ISA Power guides people to a higher level of meaning, energy, happiness, joy and quality. ISA Power promises to act according to its purpose and to unconditionally use it for both the personal growth and development of its clients and itself. "
7.2 The Contractor excludes any form of liability for damage or accident occurring at the Contractor's location, insofar as against this do not oppose any rules of mandatory law.
7.3. If a renewed execution of the assignment is not possible, the possible liability of the contractor is expressly limited to an amount equal to that which the contractor has charged to the client in respect of that agreement, or at least could have brought. Any further liability is, therefore, expressly excluded to the extent that there are no rules of mandatory law here.
7.4. ISA Power is not liable for indirect damage such as consequential loss, lost profit and damage due to business stagnation.
7.5. No rights can be derived from the content of the brochure, website and manuals of ISA Power.
Article 8: Other provisions
8.1. Dutch law applies to the agreement between the contractor and the client. The court to take cognisance of disputes between the client / contractor and the client is the competent court in the district where the contractor is established.
8.2. ISA Power has an Ethical Code that itself supervises compliance with the basic principles formulated in the ethical code by the participants in the ethical code: employees, trainers, mentors, course participants and certified. Any complaints about the services provided by the contractor will be handled in accordance with the ISA Power Complaints Procedure.
ISA Power uses the ethical codes set up by NOBCO and ACC - Academy for Counseling and Coaching, which can be found in the ISA Power Training Syllabus for coaches. The independent coaches (ZZP’ers) of ISA Power, who are certified differently and members of another professional associations, use and must adhere to the rules and ethic codes made by their professional association.
Article 9: The Terms and Conditions
The following are the Terms and Conditions (the "Agreement") which govern your access and use of this website through which coaching may be provided (collectively the "Platform"). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website www.isa-power.com
By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use this website. If you do not agree to be bound to any term of this Agreement, you must not access this website, use it, download e-books or fill in contact forms.
When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates under ISA Power, trademark of Mind 2 Mind B.V.
Article 10: The Coaches and ISA Power Services
This website and ISA Power may be used to connect you with a Coach who will provide services to you. We require every Coach here on this website to be an accredited, trained, and experienced licensed coach, therapist or psychologist. They must have a relevant academic degree in their field, at least 2 years of experience, practical hands-on experience, and also need to be qualified and certified by Isabelle Plasmeijer (owner of ISA Power and Mind 2 Mind B.V.) and only after successfully completing the necessary training and practice requirements as applicable requested by ISA Power, they become an certified ISA Power coach.
The coaches are independent providers who are neither our employees nor agents nor representatives. Coaches send invoices from their own company, and work independently. They receive training and supervision from Isabelle Plasmeijer. ISA Power is limited to enabling the services while the coach themselves are the responsible ones. If you feel ISA Power provided you with a Coach that does not fit your needs or expectations, you may change to a different Coach who provides services through ISA Power as well.
While we hope the Coach is very helpful and beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation.
Article 11: Liability and your own safety
IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER (911 IN THE US) AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE COACHES/COUNSELORS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
THIS WEBSITE IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED COUNSELING. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THIS WEBSITE.
Article 12: Privacy and Security
Protecting and safeguarding any information you provide through this website is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy available. As much as we can we provide you with all the personal information we use, keep/store, and we always welcome you to ask and check what we have of you. We work according to the GDPR, which means we respect and guard your privacy, and we do what is needed to keep your personal information safe. Whether you order a free e-book, start coaching with us, you want us to give feedback by e-mail, anytime when we store or keep personal data (such as client reports and send information to other caretakers) we always keep you up to date and ask for your permission. And we even inform you how we do this. When you start coaching with us, you even sign a agreement :-) so everything is clear.
BY AGREEING TO THIS AGREEMENT AND/OR BY USING THIS WEBSITE, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.
Article 13; Third Party Content
This website may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.
Article 14: Disclaimer of Warranty and Limitation of Liability
YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THIS WEBSITE, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY COACH AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THIS WEBSITE.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THIS WEBSITE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE WEBSITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THIS WEBSITE WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law. This section (limitation of liability) shall survive the termination or expiration of this Agreement.
Article 15: Your account, representations, conduct and commitments
You hereby confirm that you are at least 18 years old of age, or that if you are 10 years or older, and you have the consent of a parent or legal guardian.
You hereby confirm that you are legally able to enter into a contract.
You hereby confirm and agree that all the information that you provided in or through this website, and the information that you will provide in or through the website in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password given by your coach (for the online program) and any other security information related to your account.
You agree to notify us immediately of any unauthorized use of our Online Programs or any other concern for breach of your account security.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your computer, phone or other social accounts, either with or without your consent and/or knowledge.
You agree and commit not to give access to our Online Programs or any other person for any reason.
You agree and confirm that your use of the Platform, including our Coaches help, are for your own personal use only and that you are not using the Website or the Coach for or behalf of any other person or organization.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of this website and your relationship with the Coach and us.
If you receive any file from us or from a coach, whether through the ISA Power or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of this website; (b) any actions made on the Online Program, whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including the intake, the coach’s helps during therapy, when subscribing to our events, workshops, or when you ask for advice live or by phone) which were provided through this website; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.
You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through this website, is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published on our website. You understand and agree that serviced used, or subscription to any coaching/events/workshop should be paid, unless you cancelled or informed us. Example cancel an event: cancel 14 days prior to an event & example cancel a coach session: cancel 24 hours prior to a coach session.
If you have any concerns about a bill or a payment, please contact us immediately by sending an email to info@isa-power.com
We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue, including but not limited to helping you find a new Coach extending your subscription at no cost to you, and issuing partial or full refunds when applicable.
Article 16: Modifications, Termination, Interruption and Disruptions to the Platform
You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue this website any part of this website or the use of the website, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
This website and all Mind 2 Mind B.V. owned websites depend on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the reliability and accessibility of this website, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to our website will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
Article 17: Notices
We may provide notices or other communications to you regarding this agreement or any aspect of this website, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to info@isa-power.com
Article 18: Important notes about our Agreement
This Agreement and our relationship with you shall both be interpreted solely in accordance with the Dutch law.
You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the Dutch Law Court. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.
THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.
We may change this Agreement by posting modifications on this website. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using this website, after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services. You may send us an e-mail to delete all information we have of you. We will remove all information we have of you, except the information we are forced to keep by Law, such as invoices (7 years for tax offices) and any personal data that is on there.
We may freely transfer or assign this Agreement or any of its obligations hereunder. The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect. To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.
Last Updated: January 24, 2019
